Terms and Conditions Online Store GRANDINSTANTE

1. Scope and object of the General Conditions Store

The General Conditions are intended, with the order form, and the other items referred to therein, to regulate the terms and conditions that govern the provision of the Online Store Service www.grandinstante.pt ( “Service” or “Shop”) by Grandinstante, Pvt. Lda., With headquarters at Av. General Humberto Delgado, nº.90, 3600-187 Castro Daire, under the single registration and identification of legal person No 513220496, with a share capital of € 5,000.00, hereinafter referred to as & quot; Grandinstante.

The Service consists of the provision, at the address www.grandinstante.pt access to Online Store that in addition to providing information on a range of products and / or services, allows the User electronically, order products disclosed therein in terms and conditions herein.

Ordering products should be made by users with the same age or more than eighteen (18) years (individuals under the age must have

authorization of their representatives). The elements and informationn transmitted by the User shall enjoy full legal effect, recognizing

User the electronic acquisition and can not claim that the lack of signature for breach of obligations.

2. Product Information and Content

The Grandinstante will do everything possible so that the information presented does not contain typographical errors, and will be corrected quickly whenever they occur. If you purchase a product that has features different to presented online, has the right to terminate the purchase agreement pursuant to applicable law.

The Grandinstante will do everything possible to send all the goods ordered, but it is possible that in certain cases due to causes hardly controllable by Grandinstante as human errors or incidences in the computer systems, it is not possible to provide any the products ordered by the User. If any product is not available after making the order, you will be notified by email or by telephone. At that moment it is will advise you presented the possibility of cancel the order with the appropriate refund if you have already made the respective payment.

All price information, product specifications, actions Promotional and services may be changed at any time by Grandinstante.

3. Responsibilities

3.1 All products and services sold in the Online Store www.grandinstante.pt are in accordance with Portuguese law.

3.2 The shop has adequate security levels, yet Grandinstante not be liable for any damage suffered by the User and / or others, due to delays, interruptions, errors or suspensions of communications they are based on factors beyond its control, in particular, any deficiencies or failures caused by network communications or communications services provided by third parties, the computer system, the modems, the connection software or any virus computer or resulting from downloading ( “download”) through infected file service or contain viruses or other properties that may affect the user equipment. If for some reason error access to the electronic site of the Online Store there www.grandinstante.pt inability to provide service, Grandinstante shall not be liable for any losses.

3.3 The data queries and information made under this Service, be deemed to be made by the User, declining to Grandinstante any liability abusive or fraudulent use of information obtained.

3.4 Grandinstante shall not be liable for any loss or damage caused by misuse of the Service that you are not directly chargeable by way of fraud or serious misconduct.

3.5 The Grandinstante is not responsible for loss or damage arising the failure or defective performance of the service when it does not you either directly or indirectly attributable to title fraud or gross negligence, not responsible, (i) errors, omissions or other inaccuracies related to the information available through the Service; (Ii) damage caused by user’s fault or third parties, including violations intellectual property, (iii) the failure or defective performance resulting from compliance with court decisions or authorities administrative or (iv) failure or defective performance that resulting in the occurrence of force majeure, ie situations or extraordinary nature unpredictable, outside the Grandinstante and the the same can not be controlled, such as fire, power cuts, explosions, wars, riots, civil insurrections, governmental decisions, strikes, earthquakes, floods or other natural disasters or other situations not controllable by Grandinstante that prevent or hinder the compliance with obligations.

3.6. The Grandinstante does not guarantee that:

i) the service is provided without interruption, be safe, with no errors or work of infinite form;

ii) the quality of any product, service, information or other purchased or obtained through the Service any materials complete expectation of the User in relation to it;

iii) any material obtained anyway by using the Service It is used by account and risk of the User, which is solely responsible for any damage to your system and hardware or any loss of data that results from this operation.

iv) no advice or information, whether oral or written, obtained by User or through the Service shall create any warranty not expressed in these terms and conditions.

3.7. You agree that Grandinstante can in no way be liable for any damages including, but not limited to, damages for loss of profits, data, content, or other loss (even has been previously warned by the User about the possibility of such damages), resulting from:

i) the use or inability to use the Service;

ii) the difficulty of obtaining any substitute goods / services;

iii) access or unauthorized modification to personal databases.

4. Consumer Obligations

4.1. The user undertakes to:

i) Provide personal data and correct addresses;

ii) Do not use false identities;

iii) respect the limits imposed orders.

4.2. If any of the data is incorrect or insufficient, and this reason there is a delay or inability in order processing, or any non-delivery, the responsibility rests with the user, and the Grandinstante declines all responsibility. In the case of the consumer violates any of these obligations, the Grandinstante reserves the right to eliminate future purchases, block access to the store, cancel the supply of any other services provided by both the Grandinstante the same user; and further, not to allow future access to the User some or any services provided by Grandinstante.

4.3. It is expressly forbidden the use of purchased products and services for commercial purposes, including for the purpose of resale of goods.

5. Privacy and Personal Data Protection

5.1. The Grandinstante guarantees the confidentiality of all data provided by Users.

5.2. The personal data identified in the order form as mandatory provision is essential to the provision of service by Grandinstante. The omission or inaccuracy of the data provided by the User They are your sole responsibility and may give rise to refusal provision of service by Grandinstante.

5.3. The User’s personal data will be processed and stored computationally and are intended to be used within the Grandinstante the contractual and / or business relationship with the User and, if authorization by the user for the marketing of Retail sale of machines and other office equipment in establishments specialized; Retail sale of household appliances in establishments specialized; Repair and maintenance of machinery and equipment; Installation of industrial machinery and equipment.

5.4. Under the applicable legislation, is guaranteed to the User without additional charges, the right to access, correct and update their personal data, directly or through written request and the right to oppose the use of them for the intended purposes in above, and therefore to contact the entity responsible for processing of personal data: Grandinstante, Pvt. Lda.

5.5. The Internet is an open network, so the User’s personal data, other personal information and content hosted on the Service may circular in without security network running, including the risk of be accessible and utilizadoas by unauthorized third parties for the purpose, not can the Grandinstante be held responsible for such access and / or use.

6. Cancellation of orders

6.1 At the request of the User The user can make the cancellation of your order asking it to Grandinstante through the phone number or e-mail stating the number of order, which will be accepted provided that it has not yet been processed. After processing, the Grandinstante will attempt to delivery of the same, but the user has the option not to accept. For the purposes of cancellation the User must provide the following data to Grandinstante:

a) Order number

b) Tax ID number that placed the order and delivery address

6.2 By decision of Grandinstante The Grandinstante reserves the right to not process orders when verify any inconsistency in our personal or observe misconduct by the buyer. The Grandinstante reserves the right to does not make the processing of any order or reimbursement, to check errors in the values and / or characteristics of the products when they result from technical problems or errors beyond the Grandinstante.

7. Return (Resolution Law)

7.1. The poster, in the case of consumer, may exercise the right to Resolution no commensurate required any compensation, within 14 (Fourteen) days from the day on which the consumer acquires physical possession of the To exercise this right, the user can use the template shown below, shall indicate all your identification data, the subscribed service intends to address and the subscription date. The communication must be made by letter by returning the purchased good, or other suitable means and capable of proof within the above timeframe. The consumer shall within fourteen (14) days from the date of Resolution communication return the goods to the appropriate Grandinstante conditions of use.

Draft resolution for free form (just fill out and return the this form if you want to terminate the contract)

– To [here the name, geographical address and, where appropriate, the number fax and e-mail address of the trader]:

– We hereby communicate / communicate (*) that I / We (*) of my / our (*) contract of sale for the following well / to provision of the following service (*) – Ordered on (*) / received on (*) – Name (s) of consumer (s) – Address (s) of consumer (s) – Signature (s) of consumer (s) (only if this form is notified in paper). (*) Delete as appropriate. The package must be returned complete, as delivered and accompanied by all the documentation received, inter alia, the following documents: bill of sale and the document that proves the receipt of product. The packaging and the indicated documents must be sent free to the following address:

Grandinstante, Unipessoal, Lda.

Av. General Humberto Delgado, no. 90

3600-187 Castro Daire

If You opt for other forms of return, the respective costs delivery will be your responsibility.

7.2. After receiving the return on Grandinstante will be returned to the User the amount corresponding to the amount paid for the order (invoice value sale). If you used a promotional discount code, this value will not be refunded, or, refund will be only the amount actually

7.3. The amount of reimbursement method to return depends on the method payment used in order respective. In the case of payment credit card and PayPal, they are credited to their account. We other cases when it is provided NIB information, the refund is made to the bank account indicated. Otherwise, repayment is done by check to the billing address. The refund is made within 14 days the receipt of the will of withdrawal and the right of return of the receipt.

7.4. In the absence of any component of the item sold, or if any of them is not in excellent condition, there will be no any refund of the price or the delivery, the product being returned back to the initial shipping address.

8. Defect manufacturing

8.1. In case of & quot; manufacturing defect & quot ;, i.e., when faults are detected the equipment which in principle do not fall within the respective guarantee, the user must return the equipment, along with a copy of the invoice and the “Application for Exchange / Equipment Return” completed, within 30 calendar days from the date of invoice, to the following address:

Grandinstante, Unipessoal, Lda.

Av. General Humberto Delgado, no. 90

3600-187 Castro Daire

If You opt for other forms of return, the respective costs delivery will be your responsibility.

8.2. For the exchange of the product can be effected, must ensure that the package is complete (box, instruction manual, certificate warranty, terminal and accessories) containing all the components that They are in excellent condition.

8.3. In the absence of any of the elements mentioned above, or if some of the components is not in excellent condition conservation, there will not be any exchange, and the returned product back to the user.

9. Warranty

9.1. All equipment available in the shop are properly certified by the competent international bodies.

9.2. The fixtures and fittings have a defined warranty period by the manufacturer, which in legal terms is at least two (2) years. This one period is considered from the invoice date equipment and can only be exercised upon presentation of the guarantee certificate and / or proof purchase (invoice) duly completed.

9.3. Are considered outside the warranty conditions, the equipment They have exceeded the period defined by the manufacturer or defective caused by abnormal wear, improper installation, weather, discharges electrical, negligence or accidents, mishandling, infiltration moisture / liquids, use of non-original accessories and interventions techniques by unauthorized personnel.

9.4. If the equipment fails, and if you are covered by warranty, User may be directed to the same, and appropriate proof of purchase and / or warranty, a service center brand.

9.5. The accessories covered by the guarantee, which plug failure, should be sent with the appropriate proof of purchase and / or guaranteed to following address:

Grandinstante, Unipessoal, Lda.

Av. General Humberto Delgado, no. 90

3600-187 Castro Daire

If You opt for other forms of return, the respective costs delivery will be your responsibility. The user must request always Lug CTT that proves the shipping.

9.6. If the equipment is damaged and this damage is not covered by find guarantee, the user may be directed to the same, and appropriate proof purchase, a service center brand.

10. Intellectual Property

10.1. The shop is a registered site and the service provided by the site itself is the responsibility Grandinstante.

10.2. You acknowledge that the Service contains confidential information and is protected by copyright and related rights, industrial property and other applicable legislation.

10.3. You acknowledge that any content appearing in advertising, highlight, promotion or mention of any sponsor or advertiser is protected by laws relating to copyright and related rights laws relating to intellectual property and other proprietary protection laws, the that any use of such content may only occur under express permission of the respective holders.

10.4. The user undertakes to respect fully the rights to which the preceding paragraph, in particular by refraining from any practice acts that could violate the law or these rights, such as reproduction, marketing, transmission or making available to the public such content or any other unauthorized acts which have as their object the same content.

11.Security Service Conditions

11.1. You agree to comply with all legal provisions applicable in particular to not practice or encourage the practice of acts unlawful or offensive to good manners, such as the indiscriminate sending unsolicited communication (spamming) contrary to the provisions in law applicable to the processing of personal data and communications Advertising through automatic calling apparatus, and should also observe the rules of use of the Service, otherwise the Grandinstante suspend or terminate the Service in accordance with Section 14.

11.2. The User expressly acknowledges and agrees that the IP network is a public network capable of using electronic communications multiple users, and as such, subject to computer overloads, whereby Grandinstante does not guarantee the provision of the service without interruption, loss information or delays.

11.3. The Grandinstante not also ensures the provision of the service in unforeseeable overload situations of systems in which it is supports or force majeure (extraordinary or unpredictable nature of situations, Outside the Grandinstante and that the same can not be controlled).

11.4. In case of interruption of the provision of the service for reasons of unforeseeable overload of the system in which it is supported, the Grandinstante undertakes to regularize their operation with the largest as soon as possible.

12. Suspension and deactivation Shop Service

12.1. Regardless of any prior or subsequent communication, Grandinstante may, at any time, and according to your criteria exclusive, discontinue providing the Service and or part of the Service or all users.

12.2. The Grandinstante reserves also the right to suspend or terminate immediately access to the Service in the following cases:

a) When the user does not comply with the conditions of use referred to in Section 4 and other referred to in the General Conditions;

b) When the Grandinstante cease access to the shop, upon notice with a prior notice of 15 days from the date of termination.

12.3. The suspension or termination of service by Grandinstante under the preceding paragraphs, no matter the right of the User or third parties any compensation or other compensation, not being able to Grandinstante be responsible or in any way encumbered by any result resulting from the suspension, revocation, cancellation of service.

12.4. In the above situations, Grandinstante notify the User, advance so that it can, wanting to safeguard content your orders viewing area within three (3) working days after the e-mail sending or making available information on the main page Service.


13.1. Without prejudice to other forms of communication provided for in these Terms, notifications made to the user that relate with the Service, including changes to the General Conditions, They may be made to the email address of the user, by SMS or telephone contact.

13.2. You agree to receive any communication and / or notification related to the Online Shop to the address, contact telephone and or e-mail address ( “email”) indicated in the ordering process. At any time, you can request not to receive these communications and / or notification via the contact form or by option “Do not receive the Newsletter” inscribed on each Newsletter.

14. Technical Settings

14.1. Notwithstanding the following paragraph, the Grandinstante can change the Service and / or the technical conditions for the provision of the same, and as the respective rules of use, shall disclose to such User changes with a minimum of fifteen (15) days.

14.2. The version in every moment into force of these General Terms and its annexes is available on the website electronic www.grandinstante.pt


15.1. Whenever Grandinstante deemed necessary or convenient optimize the browsing experience and / or improve connectivity conditions, You may remotely reformulate the network settings.

15.2. Without prejudice to the following paragraphs, and given the nature innovative service and technological developments that may be subject to Grandinstante can change the technical specifications of the same whenever it proves convenient to adapt to possible developments technology.

15.3. The Grandinstante does not guarantee however the User performing any upgrades or improvements in service.

15.4. Some upgrades or new features of the Service may be available only against payment of the User and / or subscription, the even Specific conditions of use.

16. Complaints

16.1. The User can submit any contractual disputes, to mechanisms of arbitration and mediation that are or may be legally constituted and complain to the Grandinstante acts and omissions violating the legal provisions applicable to the purchase of goods.

16.2. The claim shall be submitted within thirty (30) days, from the knowledge of the facts by the user, and registered in Grandinstante information systems that will decide the complaint and notify the applicant within thirty (30) days, the date of its receipt.

17. Applicable Law

The Agreement is governed by Portuguese law.